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Delivery & Returns

Delivery and returns


Delivery

The standard rate of delivery is £4.95 regardless of how many items are sent to the same address. However heavy or larger items are charged at £9.95. Parcels are sent by Royal Mail 1st class recorded delivery or Parcelforce 48 hour service. All delivery charges are determined at placement of order.

We try to dispatch all stock items within 3 working days of receipt of order, but please allow up to 7 working days for said stock items to arrive. Please note that delivery estimates are just that, estimates and with some ex-stock items longer delays may have to be accepted. For this reason it is important that you make yourself aware of any possible delivery delays before placing an order. Initial estimates can be found on product pages, these will be updated on your order confirmation. You will be notified by e-mail once your goods have been dispatched. For any delivery to a country outside of mainland Britain please contact info@rume.co.uk for transportation quotes and details. Goods delivered to certain overseas countries may be subject to import duties and taxes, payable when the goods reach their destination. The responsibility and cost of such customs and duties rests solely with you the customer. Responsibility for goods is transferred to the customer on the first delivery attempt and the customer must make themselves available to receive them. If for some reason the customer is unable to take delivery then they can arrange a second attempt or collect the goods from a designated addressee or courier depot. If the customer fails to cooperate with the agreed delivery attempts and the goods are returned to us we may, at our discretion, cancel the order and charge 10% of the total cost of the order to the customer to cover return, storage and insurance.

Deliveries do not include unpacking, assembly or installation unless otherwise stated.

Returns and refunds

Made-to-order, damaged, defective or different.

Should a made-to-order item be received damaged, defective or differ from specification then, after inspection by rume, a full refund or replacement will be arranged at no cost to the client. However this is dependent on the client taking the following action:

Unpack and inspect your purchases immediately upon receipt as no claim for replacement due to delivery damage, defect or specification can be made after 3 days.

Any claim regarding a damaged, defective or incorrectly specified item must be made at once by phone or email to establish a timeline. Once an initial log has been recorded it must followed up by a written claim.

The cost of returning the item(s) will be the client’s responsibility, under most circumstances the item will have to be insured for transit. Once rume has received the item and verified the nature of the complaint any costs incurred by the client will be refunded.

Where items to be returned are large or require special handling (as determined by rume) we reserve the right to nominate a specific furniture handler and to pass the cost of transport onto the client. Once rume has received the item and verified the nature of the complaint any costs incurred by the client will be refunded. However if the client accepts and then fails to meet a returns collection date he will be charged again for the next and every subsequent attempt.

Whenever a made-to-order product is returned by a client it must be adequately packed in the original packaging to prevent damage.

Standard items - damaged, defective or different

If goods appear damaged, defective or different to expectation please contact us by calling 01273 777810 or by email at info@rume.co.uk to log the problem, discuss our procedures outlined below and to organise a replacement:

It is important to carefully unpack and inspect your purchases immediately upon receipt as no claim for replacement can be made after 3 days. The cost of returning the goods in perfect condition will be your responsibility and you may be required, under certain circumstances, to insure the transit of the goods. Upon receipt and inspection of the goods and having verified the nature of the complaint we will give you a full refund for the amount paid (including all delivery costs) or an exchange credit as required. Wherever possible the goods must be packed in the original packaging to prevent damage. Returns address: Rume ltd 54 western road hove east sussex BN3 1JD England

Standard items – returns that are non-damaged but correctly specified

If it is your wish to return a non damaged but correctly specified item or items please endeavour to contact us by phone or by email within 48 hours of receiving your order. All non-damaged return notifications must be completed in writing within a maximum of 7 days of delivery in accordance with the following procedure:

The goods are to be returned in their original packaging in perfect resalable condition within 14 days of receipt along with your order reference number.

Where items to be returned are large or require special handling (as determined by Rume) we reserve the right to nominate a specialist delivery company and to pass the cost of transport onto the client. If the client accepts and then fails to meet a returns collection date he will be charged again for the next and every subsequent attempt.

The cost of returning the product(s) will be the responsibility of the client who must insure the transit of the goods.

As soon as we have received the goods in perfect resalable condition we will refund the cost of the goods (minus any delivery charges if applicable). We will provide the refund within 10 days of the return of the item.

Liability

Rume will not accept liability for any business loss (including profits, revenue, contracts, potential savings, data, goodwill or expenditure) or any other loss indirect or consequential that was not foreseeable by either party when the contract was formed.

If the goods delivered are not what you ordered, are damaged, defective, or of an incorrect quantity, we shall have no liability unless you notify us of the problem within 3 working days of said delivery.

Rume will not accept liability for any damage or defects in the goods caused by any act, neglect or otherwise by you or any third party.

Rume shall have no liability to pay any money to you by way of compensation other than to refund the amount paid for the goods in question (minus any delivery charge).

Governing law

These terms and conditions are governed by English law. By accepting them you agree to submit to the jurisdiction of the English courts in relation to any disputes arising in connection with these terms and conditions or the contract between us.

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